{"id":176,"date":"2026-07-09T19:17:47","date_gmt":"2026-07-09T19:17:47","guid":{"rendered":"https:\/\/access-ps.org\/arrival\/"},"modified":"2026-10-21T17:49:49","modified_gmt":"2026-10-21T17:49:49","slug":"arrival","status":"publish","type":"page","link":"https:\/\/access-ps.org\/en\/arrival\/","title":{"rendered":"Arrival"},"content":{"rendered":"<div class=\"accessps-page accessps-content accessps-narrow\">\n<section class=\"accessps-section\">\n\n<h1 class=\"wp-block-heading accessps-title\">ARRIVAL<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When you arrive at the EMERGENCY DEPARTMENT, a nurse will perform TRIAGE, meaning they will assess the reason for your arrival and your condition.<br>You will be assigned a color code that will determine your priority for examination.<\/strong><\/p>\n\n\n<div class=\"accessps-photo accessps-photo--fade\">\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/access-ps.org\/wp-content\/themes\/accesspstheme\/assets\/images\/accessps\/arrivo\/header-sala-attesa.png\" alt=\"\"\/><\/figure>\n\n<\/div>\n<\/section>\n\n<section class=\"accessps-section\">\n\n<h2 class=\"wp-block-heading\">Documents and information to prepare<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When you enter triage, it is important to have the following with you, if you possess them:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Health insurance card (if available)<\/li>\n\n\n\n<li>TEAM or STP card (<a href=\"https:\/\/access-ps.org\/en\/stp\/\"><strong>click for information<\/strong><\/a>)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Additionally, you must be ready to communicate:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Which medications you take regularly (if possible, with a list or a photo of the packaging)<\/li>\n\n\n\n<li>If you suffer from known illnesses (for example, diabetes, high blood pressure, heart problems, or other pathologies)<\/li>\n\n\n\n<li>If you have any drug allergies<\/li>\n<\/ul>\n\n<\/section>\n\n<section class=\"accessps-section\">\n\n<h2 class=\"wp-block-heading\">What happens during TRIAGE<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you enter the <strong>TRIAGE BOX<\/strong>, the nurse performs an initial assessment of your condition.<br>This assessment takes place in several steps:<\/p>\n\n\n<div class=\"accessps-two-col\">\n<div class=\"\">\n\n<p class=\"wp-block-paragraph\"><strong>You will be asked some questions:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You must explain:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The problem for which you have come<\/li>\n\n\n\n<li>When it started<\/li>\n\n\n\n<li>Whether it has improved, worsened, or remained the same<\/li>\n<\/ul>\n\n<\/div>\n\n<div class=\"accessps-inline-icon\">\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/access-ps.org\/wp-content\/themes\/accesspstheme\/assets\/images\/accessps\/arrivo\/icona-domande.png\" alt=\"\"\/><\/figure>\n\n<\/div>\n<\/div>\n\n<div class=\"accessps-two-col\">\n<div class=\"\">\n\n<p class=\"wp-block-paragraph\"><strong>Health information is collected:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The nurse will ask you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Which medications you take<\/li>\n\n\n\n<li>If you have any known illnesses<\/li>\n\n\n\n<li>If you have any allergies<\/li>\n<\/ul>\n\n<\/div>\n\n<div class=\"accessps-inline-icon\">\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/access-ps.org\/wp-content\/themes\/accesspstheme\/assets\/images\/accessps\/arrivo\/icona-info-sanitarie.png\" alt=\"\"\/><\/figure>\n\n<\/div>\n<\/div>\n\n<div class=\"accessps-two-col\">\n<div class=\"\">\n\n<p class=\"wp-block-paragraph\"><strong>If necessary, vital signs will be checked:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Blood pressure<\/li>\n\n\n\n<li>Heart rate<\/li>\n\n\n\n<li>Temperature<\/li>\n\n\n\n<li>Oxygen saturation<\/li>\n<\/ul>\n\n<\/div>\n\n<div class=\"accessps-inline-icon\">\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/access-ps.org\/wp-content\/themes\/accesspstheme\/assets\/images\/accessps\/arrivo\/icona-parametri-vitali.png\" alt=\"\"\/><\/figure>\n\n<\/div>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>Initial tests may be requested<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In some cases, blood tests are performed immediately to begin the assessment<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A cannula may be inserted for further blood sampling or the subsequent administration of medication.<\/strong><\/p>\n\n<\/section>\n\n<section class=\"accessps-section\">\n\n<h2 class=\"wp-block-heading\">What you will be given by the nurse:<\/h2>\n\n\n<div class=\"accessps-inline-icon\">\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/access-ps.org\/wp-content\/themes\/accesspstheme\/assets\/images\/accessps\/arrivo\/icona-tre-cifre.png\" alt=\"\"\/><\/figure>\n\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>A slip with a<br>THREE-DIGIT number.<\/strong><br>This is the number by which you will<br>be called for your examination.<\/p>\n\n\n<div class=\"accessps-inline-icon\">\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/access-ps.org\/wp-content\/themes\/accesspstheme\/assets\/images\/accessps\/arrivo\/icona-braccialetto.png\" alt=\"\"\/><\/figure>\n\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>An identification<br>wristband.<\/strong><br>It must remain on your<br>wrist at all times.<\/p>\n\n\n<div class=\"accessps-photo accessps-photo--short\">\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/access-ps.org\/wp-content\/themes\/accesspstheme\/assets\/images\/accessps\/arrivo\/immagine-braccialetto.png\" alt=\"\"\/><\/figure>\n\n<\/div>\n\n\n<p class=\"accessps-caption wp-block-paragraph\">Illustrative example of an identification wristband.<\/p>\n\n<\/section>\n\n<section class=\"accessps-section\">\n\n<h2 class=\"wp-block-heading\">Color codes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After triage, you are assigned a <strong>color code<\/strong>.<br>Subsequently, you will be directed to the waiting room:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Remain in this area until you are called for the medical examination.<\/li>\n\n\n\n<li>You will be called by the <strong>assigned 3-digit number<\/strong> found on the slip given to you.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The color code <strong>serves to establish the waiting time<\/strong><br>before the examination.<\/p>\n\n\n<div class=\"accessps-code-list\">\n<div class=\"accessps-code-list__item\"><i aria-hidden=\"true\" class=\"accessps-dot accessps-dot--red\"><\/i><strong>Red<\/strong><b aria-hidden=\"true\">\u2192<\/b><span>Immediate<\/span><\/div>\n\n<div class=\"accessps-code-list__item\"><i aria-hidden=\"true\" class=\"accessps-dot accessps-dot--yellow\"><\/i><strong>Yellow<\/strong><b aria-hidden=\"true\">\u2192<\/b><span>Short<\/span><\/div>\n\n<div class=\"accessps-code-list__item\"><i aria-hidden=\"true\" class=\"accessps-dot accessps-dot--blue\"><\/i><strong>Light Blue<\/strong><b aria-hidden=\"true\">\u2192<\/b><span>Variable<\/span><\/div>\n\n<div class=\"accessps-code-list__item\"><i aria-hidden=\"true\" class=\"accessps-dot accessps-dot--green\"><\/i><strong>Green<\/strong><b aria-hidden=\"true\">\u2192<\/b><span>Variable<\/span><\/div>\n\n<div class=\"accessps-code-list__item\"><i aria-hidden=\"true\" class=\"accessps-dot accessps-dot--white\"><\/i><strong>White<\/strong><b aria-hidden=\"true\">\u2192<\/b><span>Variable<\/span><\/div>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Contact the staff if your problem worsens.<br>Do not leave and do not wait in areas other than those indicated by the staff.<\/p>\n\n\n<div class=\"accessps-photo accessps-photo--fade\">\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/access-ps.org\/wp-content\/themes\/accesspstheme\/assets\/images\/accessps\/arrivo\/immagine-sala-attesa-pazienti.png\" alt=\"\"\/><\/figure>\n\n<\/div>\n\n\n<p class=\"accessps-caption wp-block-paragraph\">Patient waiting room<\/p>\n\n<\/section>\n\n<section class=\"accessps-section\">\n\n<h2 class=\"wp-block-heading\">Where family members go<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Family members <strong>cannot enter the examination areas,<\/strong> must not enter the wards, or look for the patient directly.<br>They must go to the relatives&#8217; waiting room, which will be indicated by the staff.<\/p>\n\n\n<div class=\"accessps-photo accessps-photo--fade\">\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/access-ps.org\/wp-content\/themes\/accesspstheme\/assets\/images\/accessps\/arrivo\/box-accoglienza-1.png\" alt=\"\"\/><\/figure>\n\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Family members may ask for information at the:<br><strong>RELATIVES&#8217; RECEPTION DESK<\/strong><\/p>\n\n\n<div class=\"accessps-photo accessps-photo--fade\">\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/access-ps.org\/wp-content\/themes\/accesspstheme\/assets\/images\/accessps\/arrivo\/box-accoglienza-2.png\" alt=\"\"\/><\/figure>\n\n<\/div>\n<\/section>\n\n<section class=\"accessps-section\">\n<div class=\"accessps-inline-icon\">\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/access-ps.org\/wp-content\/themes\/accesspstheme\/assets\/images\/accessps\/arrivo\/icona-questionario.png\" alt=\"\"\/><\/figure>\n\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Help us improve:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your opinion is important.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/access-ps.org\/en\/teach-back\/\">Complete the questionnaire<\/a><\/div>\n<\/div>\n\n<\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-176","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/access-ps.org\/en\/wp-json\/wp\/v2\/pages\/176","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/access-ps.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/access-ps.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/access-ps.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/access-ps.org\/en\/wp-json\/wp\/v2\/comments?post=176"}],"version-history":[{"count":5,"href":"https:\/\/access-ps.org\/en\/wp-json\/wp\/v2\/pages\/176\/revisions"}],"predecessor-version":[{"id":432,"href":"https:\/\/access-ps.org\/en\/wp-json\/wp\/v2\/pages\/176\/revisions\/432"}],"wp:attachment":[{"href":"https:\/\/access-ps.org\/en\/wp-json\/wp\/v2\/media?parent=176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}